Dear customers, because the Chinese New Year is coming soon. Chinese factories and warehouses will suspend services.
We have decided to suspend some services during the following time period.
The lighting customization service will be suspended on January 10, 2022.
Orders for lamps that are in stock before January 15, 2022 can be shipped normally, including re-sending damaged orders. (Please contact the inventory status of the product by email to decide whether to purchase.)
Orders after January 15, 2022 will be shipped after the warehouse in China goes to work. (Estimated work time is February 20, 2022)
The warehouse in China will be officially closed on January 20, and the holiday is expected to be one month to February 20
Lamps can be ordered during the entire vacation.
The delivery time will be extended by about 5 weeks.
You can apply for a refund before the order is sent, but we will recover a 5% processing fee. (The fee is charged by the receiving company and the bank)
Customer service during vacation:
The mail service will reply within 48 hours on working days.
WhatsApp and SMS will reply within 24 hours on working days.
Telephone service is suspended.
Whatsapp & SMS: +1 267 888 8665
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